Frequently Asked Questions
Shipping & Handling
Do you offer free shipping?
All orders over $100 qualify for free shipping within Australia. Orders under $100 are charged a flat rate of $15 for shipping within Australia.
How long will my order take to arrive?
We ship all orders within 1-2 business days. Delivery times will vary depending on your location, courier demand, and COVID-19 related delays. Most orders will deliver within 5 business days, however please allow longer during peak periods.
How can I track my delivery?
We'll send you a tracking link to your email once we have shipped your order. You can also track delivery from the Order Status page. A link to this page can be found in the original order confirmation email.
What if I'm not home to accept delivery?
If no one is present for delivery your package will be taken to your nearest Post Office for collection within 14 days. You must collect your parcel within 14 days, otherwise it will be returned to us. Refer to our shipping policy for more information.
Can I change my delivery address?
Sorry, once your order is placed we are unable to change the delivery address.
What is your refund policy?
You can view our full refund policy at this link.
Can I exchange my product for a different size or colour?
We do not allow exchanges for change of mind, including if you require a different size or colour. Instead, please request a return and place a new order for your desired product. See our refund policy for more information.
Can I change my order after it is placed?
We are unable to change or modify orders once they are are placed. If you require assistance with an order, please reach out using our contact form.
Do you offer branding services?
Our products are the perfect choice to showcase your corporate identity. If you would like to enquire about branding options our trusted network of distributors are ready to assist. Please reach out on branding page and we will put you in touch with your local distributor.
I am interested in becoming a distributor. How can I apply?
Please reach out using our contact form.